TeleCrest USA Inc.

Personalize Your Voice Outbound for Seamless, Engaging Conversations

Leading Outbound IVR Services for Effective Audience Engagement

Our state-of-the-art Outbound IVR services are designed to efficiently reach a wide audience with pre-recorded voice messages. This approach is particularly effective for conducting surveys or collecting feedback through a phone system. Recipients of these calls can interact easily, either by keying in their response on the dial pad or verbally articulating their thoughts, which are then captured by the system. Utilizing advanced speech-to-text technology, these verbal responses are conveniently converted into text for further analysis.

Moreover, our IVR outbound survey calls are highly customizable. You can address your customers by name and tailor the message for a more personalized communication experience, thanks to our sophisticated text-to-speech technology. This personalization adds a unique touch to each interaction, making your communications more effective and engaging.

Harnessing Communication for Success

Enhance Your Customer Care Success with Telecrest's Voice Messaging APIs

Streamlined Campaign Management

Our voice outbound service simplifies your promotional efforts. It automatically selects and contacts the target audience from your database, executing campaigns efficiently and eliminating the need for manual calling, thereby saving significant time and effort.

Localized Vernacular Messaging

Connect with a diverse customer base using vernacular messaging. Offering notifications in the preferred language of your customers enhances satisfaction and engagement, especially across different geographical regions.

Automated Reminders at Scale

Utilize IVR outbound for sending various types of reminders like payment dues, password alerts, billing notifications, and different payment options. It can also trigger voice OTPs for secure transactions, ensuring timely and efficient customer communication.

Boosted Agent Productivity

By delegating routine inquiries to multi-level IVR systems, your agents can focus on more specialized tasks like lead prospecting and nurturing. This strategic allocation of resources leads to improved agent productivity and contributes to business growth.

Expansive Outreach

Voice Outbound Dialing (OBD) is an excellent tool for disseminating notifications, alerts, and updates, whether to individual customers or large groups. This feature significantly expands your reach and ensures timely information dissemination.